Built by Both Sides. For Both Sides.

You started your business to do the work — not to live in your inbox. A VA takes the back-office load off your plate so you can focus on the jobs, the growth, and the parts of the business only you can do.

Here's what a VA typically handles for home-service business owners:

• Answering leads and following up with customers
• Scheduling jobs and managing your calendar
• Inbox and email management
• Sending estimates, invoices, and payment reminders
• Managing Google, Yelp, and Facebook reviews
• Social media posting and basic content updates
• CRM updates in tools like Jobber, ServiceTitan, or HouseCall Pro
• Data entry and admin tasks
• Customer support and handling calls
• Creating quotes and pricing jobs for review

If it doesn't require you to be on the job site, a VA can likely take it off your plate — freeing you to grow your business instead of just running it.

The transition is simpler than most people expect. Once you're matched, you and your VA start with a clear job description that outlines their day-to-day responsibilities — things you've already agreed on. From there, it's a handoff: you walk them through how you currently do things, give them access to the tools they need, and let them take it from there.

Most owners start by handing off one or two tasks — like responding to leads or managing their inbox — and gradually expand from there as trust builds. Within a few weeks, the back-and-forth becomes routine and the time savings become real.

Your VA isn't just executing tasks blindly — they're learning your business, your voice, and your standards so they can represent you well.

You do — and that's intentional. No one knows your business better than you, and your VA needs to learn your way of doing things, not a generic template.

Before your VA starts, we provide them with a full overview of your business, your industry, and the job description you've both agreed on. This means they're not going in blind — they already understand the basics of what's expected.

From there, you introduce them to your day-to-day workflow: your tools, your tone with customers, your processes. Think of it like onboarding any new team member. The more clearly you communicate upfront, the faster your VA hits the ground running.

We're here throughout the process — if you need help structuring the onboarding or run into any bumps, we step in to support both of you.

All of our VAs are based in the Philippines. They are highly skilled, English-fluent professionals who work remotely. The Philippines is one of the world's top sources of remote talent — known for strong communication skills, a strong work ethic, and a service-first mindset that fits perfectly with the home-service industry.

When you're matched with your VA, there is a one-time matching fee due at the time of placement. After that, monthly support is paid monthly with a minimum commitment of 3 months. We walk you through all the details clearly on your discovery call before anything is agreed upon.

Matching typically takes 1–2 weeks after your discovery call, depending on your specific requirements. We take the matching process seriously — we'd rather take a little extra time to find the right fit than rush and send you someone who isn't the best match for your business.

We don't just immediately swap people out — we believe the best outcomes come from working through challenges together. If something isn't clicking, we step in to mediate: listening to both the client and the VA, identifying what's not working, and trying to resolve it. If after that process it's still not the right match, we will rematch you with a more suitable VA.

Our VAs start at $6–$8 per hour, and 100% of that rate goes directly to the VA. We do not take a cut from the VA's hourly pay — every dollar you see on your invoice for VA hours is money in your VA's pocket. We believe the people doing the work deserve every bit of it.

Our VAs also receive paid time off (PTO), 13th month pay, and paid US holidays. These are built into how we operate — because taking care of your VA is what keeps them showing up fully for your business.

In the Philippines, 13th month pay is a government-mandated benefit that gives workers one extra month of pay each year, typically paid out in December. It's equivalent to 1/12 of your VA's total annual earnings — so if your VA earns $1,000/month, their 13th month pay would be $1,000 at year-end.

Even though your VA is working remotely for a US-based business, they are still a Filipino worker protected by Philippine labor law. Providing this benefit isn't just a legal consideration — it's a reflection of the kind of working relationship we believe in at ServiceTalent VA.

When you work with us, 13th month pay is factored into your arrangement upfront — no surprises. We want you to be a client your VA is proud to work for, and honoring this benefit goes a long way toward building that loyalty.

We'd love to hear from you. Fill out our VA application form or send your resume and a brief introduction to hello@servicetalentva.com.

Before any match is made, we provide you with a full overview of the client's day-to-day needs and basic responsibilities — so you know exactly what you're stepping into. We're looking for VAs who are confident working independently, take initiative, and are ready to support a business owner as a true partner — not just a task-taker.