Privacy Policy

Effective Date: May 1, 2026

ServiceTalent VA ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

1. Information We Collect

We may collect the following types of information:

• Contact Information: Name, email address, phone number, and business name submitted through our inquiry forms or email.
• Application Information: Work history, skills, and experience submitted by Virtual Assistant applicants through our intake forms.
• Communication Data: Messages you send us via email or through our contact forms.
• Usage Data: Information about how you interact with our website, including pages visited and time spent (collected via analytics tools).

2. How We Use Your Information

We use the information we collect to:

• Match business owners with suitable Virtual Assistants
• Respond to inquiries and schedule discovery calls
• Process VA applications and maintain our talent pool
• Improve our website and services
• Send relevant updates and communications (with your consent)

3. How We Share Your Information

We do not sell or rent your personal information to third parties. We may share your information in the following limited circumstances:

• With potential clients or VAs as part of the matching process, and only with your explicit consent
• With service providers who assist us in operating our business (e.g., scheduling tools, email platforms)
• When required by law or to protect our legal rights

4. Data Storage and Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. Your data may be stored and processed in Canada, the United States, or the Southeast Asia depending on the nature of our operations.

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

5. Cookies and Analytics

Our website may use cookies and third-party analytics tools (such as Google Analytics) to understand how visitors use our site. You can disable cookies through your browser settings at any time.

6. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction or deletion of your personal information
• Opt out of marketing communications at any time
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at hello@servicetalentva.com.

7. Third-Party Links

Our website may contain links to third-party websites (such as Calendly or Google Forms). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our website after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

ServiceTalent VA
📧 hello@servicetalentva.com